Hubs/Panels

Q: How do I contact customer support?

For queries or technical support, contact us at info@smart-homes.co.zaor call our helpline at 012 630 0201

Are Smart Homes products compatible with my existing devices?

Most Smart Homes products are designed to integrate seamlessly with leading smart home ecosystems such as Google Home, Amazon Alexa, and Apple HomeKit. Please check individual product specifications for compatibility.

How long does delivery take?

Orders are typically delivered within 3-5 business days. For custom installations or out-of-stock items, delivery timelines may vary.

What is the warranty on Smart Homes products?

Our products come with a 12-month warranty unless otherwise specified. This warranty covers defects in materials and workmanship but does not include damages caused by misuse, negligence, or unauthorised modifications.

Can I return a product?

Yes, unused products can be returned within 7 days of purchase, provided they are in their original condition and packaging. Shipping costs for returns are not covered unless the product is defective

How do I contact customer support?

For queries or technical support, contact us at info@smart-homes.co.za
or call our helpline at 012 630 0201

How do I monitor my energy usage with Smart Homes products?

SmartHomes offers energy monitors and apps that provide real-time data on your energy consumption, helping you optimise usage and reduce costs.

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Hubs/Panels

Homey Pro

Aqara Hub M3 [Offline]

Sonoff iHost 4GB RAM

Sonoff NS Panel Pro Full Display for Smart Home Control 3x3 Black

Sonoff NS Panel Pro Full Display for Smart Home Control 3x3 White

Sonoff Smart Zigbee Bridge Pro

Sonoff Smart Zigbee Bridge Ultra

Sonoff Zigbee USB Dongle

Homey Bridge

Aqara Camera G2H Pro

Aqara Mighty Hub, Minimal Size M100

Aqara Camera Hub G3 EU

Aqara Camera Hub G5 Pro PoE Shadow Grey

Aqara Camera Hub G5 Pro PoE White

Aqara Camera Hub G5 Pro Wi-Fi White

Aqara Camera Hub G5 Pro WiFi Shadow Grey

Aqara Hub M1S Gen2 EU UK US

Aqara Panel Hub S1 Plus EU

Aqara Smart Hub M2

Zemismart Homekit Wired Hub (Homekit Zigbee)

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