Terms and Conditions for User Comments on Smart Homes This Agreement shall begin on the date hereof.

Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material, and data (‘Comments’) in areas of the website. Smart Homes does not screen, edit, publish, or review Comments prior to their appearance on the website, and Comments do not reflect the views or opinions of Smart Homes, its agents, or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws, Smart Homes shall not be responsible or liable for the Comments or for any loss, cost, liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. Smart Homes reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive, or otherwise in breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so; The Comments do not infringe any intellectual property right, including without limitation copyright, patent, trademark, or other proprietary rights of any third party; The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material or material which is an invasion of privacy; Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity. You hereby grant to Smart Homes a non-exclusive, royalty-free license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content

- The following organizations may link to our website without prior written approval: Government agencies; 
Search engines;
News organizations;
Online directory distributors when they list us in the directory may link to our website in the same manner as they hyperlink to the websites of other listed businesses; and
Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups, which may not hyperlink to our website.

These organizations may link to our home page, publications, or other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site. We may consider and approve, at our sole discretion, other link requests from other types of organizations. 

Reservation of Rights Smart

Homes reserves the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our website, you agree to be bound by these linking terms and conditions.

Content Liability

Smart Homes shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose, and/or the use of reasonable care and skill). Nothing in this disclaimer will: Limit or exclude our or your liability for death or personal injury resulting from negligence; Limit or exclude our or your liability for fraud or fraudulent misrepresentation; Limit any of our or your liabilities in any way that is not permitted under applicable law; or Exclude any of our or your liabilities that may not be excluded under applicable law. Credit & Contact Information If you have any questions about this Privacy Policy, please contact us via email or phone.

1. COMPANY INFORMATION

Company: Smart Homes, a division of Herholdt’s Group

Website: https://smart-homes.co.za

Information Officer: Heine Herholdt

Deputy Information Officer: Robert Fenthum

Deputy Information Officer: Maryke Scott

Deputy Information Officer: Michelle Herholdt

Deputy Information Officer: Andre Greeff

E-mail Address: popi@herholdts.co.za

Customer Service Email: info@smart-homes.co.za

Phone: +27 10 499 1319

2. DEFINITIONS

2.1. “Policy” shall mean the Website Privacy Policy.2.2. “Company” shall mean Smart Homes, a division of Herholdt’s Group.2.3. “Information Officer” shall mean the person registered by the Company as per Clause 1.2.4. “POPIA” shall mean the Protection of Personal Information Act 4 of 2013.2.5. "Personal Information" shall mean information as defined by POPIA, ECTA and CPA.2.6. “User” shall refer to any individual accessing the Smart Homes website.

3. COMMITMENT TO YOUR PRIVACY

Smart Homes is committed to protecting your privacy. The collection and handling of personal data will be done in accordance with POPIA and applicable laws, ensuring confidentiality and transparency at all times.

4. WHAT PERSONAL INFORMATION DOES THE COMPANY COLLECT AND WHY?

Smart Homes collects personal information when:

You contact us for product enquiries.

You purchase products from the website.

You submit information for support or returns.

You apply for employment.

5. OBTAINING CONSENT

No personal information will be collected, stored, used or shared without your consent unless permitted by law.

6. USE AND DISCLOSURE OF PERSONAL INFORMATION

Smart Homes complies with South African law, including POPIA. We do not send personal information offshore unless properly safeguarded.

7. RETENTION OF PERSONAL INFORMATION

Your data will be retained in accordance with legal obligations and business requirements.

8. YOUR RIGHTS

You may:

Request access to your data

Correct inaccurate information

Request deletion of outdated data

Object to processing

Requests should be submitted to popi@herholdts.co.za

9. SECURITY

We have implemented physical and digital safeguards, including:

Firewalls

Encrypted storage

Secure access controls

10. COOKIES

Our website uses session cookies to improve your experience. Cookies do not store identifiable information.

11. THIRD-PARTY WEBSITES

We are not responsible for third-party websites linked on our platform. Please review their respective privacy policies.

12. UPDATING OF PRIVACY POLICY

This policy may be updated periodically. Continued use of the website indicates acceptance of changes.

13. DELIVERY POLICY

Free national delivery for orders over R1000 (excl. farms/rural areas).

Delivery time: 3–5 business days

Delivery applies to online orders only.

Smart Homes is not liable for transit damage on fragile items.

14. RETURNS AND WARRANTY POLICY

We aim to simplify returns for smart automation products.

Return for Convenience

Within 30 days

Original packaging and all accessories

No damage or signs of use

10% handling fee

Defects or Warranty Issues

Within manufacturer’s warranty period

Repair or like-for-like replacement

No handling fee

Credit Notes

Based on remaining useful life

Calculated on purchase price or current value (whichever is lower)

Exclusions

No coverage for items damaged by misuse or unauthorised modification

Installation faults not covered (Smart Homes does not offer installation services)

15. SERVICE & SUPPORT

Smart Homes provides support via:

Email and phone only

RMA process via case number

No installation services are provided

Operating Hours

Mon to Fri: 8:00 AM - 5:00 PM (support)

16. CONFIDENTIALITY

Users and partners agree to treat all shared proprietary or sensitive information as confidential. Disclosure is permitted only to authorised individuals under confidentiality obligation.

17. TERMS & CONDITIONS UPDATES

Smart Homes reserves the right to update these terms at any time. Users will be notified of any major changes via our website.

18. CONTACT INFORMATION

Email: info@smart-homes.co.za

Phone: +27 10 499 1319

For POPIA-related enquiries: popi@herholdts.co.za

Website: https://smart-homes.co.za