We aim to simplify returns for smart automation products.

Return for Convenience

Within 30 days

Original packaging and all accessories

No damage or signs of use

10% handling fee

Defects or Warranty Issues

Within manufacturer’s warranty period

Repair or like-for-like replacement

No handling fee

Credit Notes

Based on remaining useful life

Calculated on purchase price or current value (whichever is lower)

Exclusions

No coverage for items damaged by misuse or unauthorised modification

Installation faults not covered (Smart Homes does not offer installation services)